Sometimes referred to in the business as Cloud PBX or Closet PBX.
Cloud PBX is a PBX Hosted in a secure Datacenter with Aircon, Humidity Control, UPS Battery Backup Power, Diesel Generators, Fault tolerate multi ISP Internet connections that do not go down, 24/7 Monitoring and Onsite Staff. In addition, they have a full range of security in place for Access Control, CCTV, Firewalls, IDS, and ISO Certification. These types of smart Cloud PBX’s are designed for 100% Uptime, scalability, and can service multiple Office location from a Single PBX. Thus eliminating 100% of telco charges when making calls between office branches.
Closet PBX maybe the same PBX but instead of Cloud Hosted PBX it is kept onsite in a room which may or may not have the proper Infrastructure like UPS Battery Backup, Aircon/Humidity Control, or security.
PBX stands for a Private Branch Exchange Telephone System and is the router or server that IP Phone extensions connect to for service. The PBX is where the features like Voicemail, IVR (Automated Voice Menu System), Ring Groups, diverts to mobile phones, etc happen.
Business Continuity Plan or Disaster Recovery Plan ( BCP / DRP )
Hosted or Cloud PBX Solutions have a built-in feature of the ability to provide fast Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP). Which is basically the ability to continue service even your office is down or unreachable. Phones can be moved to almost any location in the world and still work. Especially if the VPN option if setup and configure on the phones. This enables the phones to work at any location with an Internet connection and without any special configuration needed on your Internet Router or Firewall. Complexity Made Simple. Just plug it in and talk.
High Availability (HA) failover to HOT Standby PBX’s.
In addition to the BCP and DRP the PBX itself has a redundant hot spare available at all times. If a PBX or server fails the spare redundant server will take over automatically and continue service. To date we have any ongoing up time of 100% for all of our Cloud PBX’s since 2007.
VPN Phones
In todays world Mobility and the Ability to work from any location is almost a must. With our hallmark Cloud VPN phone services customers can easily use a VPN phone from any location. No technical expertise is needed. Just plug it in and start making/receiving calls.
Cloud PBX Thailand ประเทศไทย & Asia Features
| Cloud PBX | Onsite PBX | ||
| PBX Featured Highlights | |||
| Voicemail | ✔ | ✔ | |
| Voicemail to Email Alerts | ✔ | ||
| VPN Remote Phones | ✔ | ||
| Wireless Phones (Range 100 Meters) | ✔ | ✔ | |
| Service to Multi Branches | ✔ | ||
| Link to other Remote PBXs | ✔ | ||
| CRM or App API Integration | ✔ | ||
| Phone Provisioning | ✔ | ||
| Conference Calling | ✔ | ✔ | |
| Call Waiting | ✔ | ✔ | |
| Video IP Phones | ✔ | ||
| IVR (Automated Voice Menu System) | ✔ | ✔ | |
| Ring Groups | ✔ | ✔ | |
| CDR or Call Log Reports | ✔ | ✔ | |
| Call Recording (Optional) | ✔ | ||
| Software Updates | ✔ | ||
| Time Conditions (Opened/Closed) | ✔ | ✔ | |
| Divert to Mobile phones | ✔ | ||
| UCP (User Conrol Panel) Web | ✔ | ||
| Public IP address | ✔ | ||
| Firewall (OS) | ✔ | ||
| IDS (Intrusioin Detection System) | ✔ | ||
| Infrastructure | |||
| UPS Battery Power | ✔ | ✔ | |
| Diesel Generators | ✔ | ||
| Dual Power Feeds | ✔ | ||
| Humidity Control | ✔ | ||
| Air Conditioning | ✔ | ✔ | |
| Multi Internet Feeds for Failover | ✔ | ||
| Onsite Staff 24/7 | ✔ | ||
| 24/7 Monitoring and Alerts | ✔ | ||
| ISO Certified Datacenter | ✔ | ||
| Access Control Security | ✔ | ||
| Disaster Recovery Plan (DRP) | ✔ | ||
| Business Continuity Plan (BCP) | ✔ | ||
| HA Redundant Failover Spare PBXs | ✔ | ||
| Full Daily Backups | ✔ | ||
| Firewall (Hardware) | ✔ | ✔ | |
| Call Center Featured Highlights (Optional) | |||
| Queue & Agent Statistic Reports | ✔ | ||
| Call Recording | ✔ | ||
| Call Queues | ✔ | ||
| Hot Desking | ✔ | ||
| Agent Login/Logout Queues | ✔ | ||
| Supervisor Control | ✔ | ||
| Call Whispering | ✔ | ||
| Call Barging | ✔ | ||
| Agent Supervisor Panel | ✔ | ||
| HUD Wall Display (Queues/Agents) | ✔ | ||
| ** Generally smaller Onsite PBX's do not have or do Call Center Features well. | |||
Contact Us below to speak to our multi language Customer Servcie Representative about Cloud PBX Thailand ประเทศไทย, Asia or for any location around the globe.